When it comes to hand made item/personalize the item, the production will involve a lot of complicated processes which includes Design, Melting, Shaping, Engraving, Polishing, and Electroplating. Therefore, a single mistake could consume a lot of time and money. In order to get both Buyer and Seller’s interest protected, we come out with a refund & cancellation policy.
We Do not issue the refund if:
Return Service Procedure:
At GiftsEngravedCO, We ship worldwide and are fully aware that things might go wrong during the delivery process. We always Strive our Best to Provide Our Clients the Best Shopping Experience Online we can. We come out with the following solutions if you’re not happy with the purchase:
If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and submit a support ticket to Customer Care for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide the information required within the time period will be treated as an item received in good condition.
Once production has begun, a cancellation that is made will subject to a 30% restocking fee, based on the item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is that the item is made to order, it can no longer be resold as new. Restocking fee often includes raw material used, human cost, and handling fee.
Changes within the product: If there are any changes to be made to your order (For eg: name, color, or size), we would gladly help you change it as long as the production process has not begun. Kindly contact us immediately, best within 24 hours if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hours of the order created.
Due to High Demand & Custom Made Item would undergo complicating production process, please allow 1-2 weeks time for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.
If you received damaged goods/ faulty goods due to the seller’s mistake, we will fully refund you or resend a new necklace for you as compensation.
If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do. If you wish to cancel at this time, we will give you a 100% refund since we haven’t begun production yet.
How To Contact With Us:
Please click contact now for contact with our customer service representatives